Exchange and Return Policy

Exchange Policy

1. Without prejudice to the provisions of any contractual or statutory warranty, the Consumer has the right to exchange a product purchased from the Store within seven (7) days from the date of receiving the product. The Consumer shall not be entitled to exchange the product after the seven-day period has expired.

2. To be eligible for an exchange, the product must be in good condition and must not have been used or benefited from by the Consumer. The Store reserves the right to inspect the product before approving the exchange to verify its condition.

The Consumer is responsible for the shipping costs if they request an exchange. For international exchanges, the Consumer shall bear all shipping costs and is responsible for delivering the product to the shipping company.

In the event that the product has a defect or was delivered incorrectly, the Consumer will be compensated in accordance with the applicable policy and regulations.

Products Not Eligible for Exchange

The Consumer is not entitled to exchange a product in the following cases:

1. If the product was manufactured specifically at the Consumer’s request or according to specifications provided by the Consumer, except where the product has a defect or does not comply with the specifications provided by the Consumer.

2. If the product consists of video tapes, audio/video recordings, CDs, DVDs, or computer software that has been used.

3. If the product consists of newspapers, magazines, publications, books, or other written works.

4. If a defect appears in the product as a result of improper handling or misuse by the Consumer.

5. If the contract concerns the provision of accommodation, transportation, or catering services.

6. If the contract concerns the purchase of software or digital products that are downloaded online.

Return and Refund Policy

1. Without prejudice to the provisions of any contractual or statutory warranty, the Consumer has the right to cancel the contract and return the product purchased from the Store within seven (7) days from the date of receiving the product. The Consumer shall not be entitled to return the product after the seven-day period has expired.

2. To be eligible for a return, the product must be in good condition and must not have been used or benefited from by the Consumer. The Store reserves the right to inspect the product before approving the return to verify its condition.

3. The Consumer shall bear the costs associated with the return process. For international returns, the Consumer shall bear all shipping costs and is responsible for delivering the product to the shipping company.