Privacy Policy

Last Updated: September 2026

At Quafila , operated by ITRI LLC, we respect your privacy and are committed to protecting your personal data in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law (PDPL).

1. Personal Data We Collect

When you use our website, place an order, create an account, or contact us, we may collect information such as:

  • Name

  • Phone number

  • Email address

  • Billing and delivery address

  • Order and transaction details

  • Information provided through contact forms

  • Images or files uploaded for customized products

  • Technical information such as IP address, browser, and device information

2. How We Use Your Data

We use your personal data only when necessary to:

  • Process and deliver your orders

  • Process payments and returns

  • Provide customer support

  • Communicate with you regarding your orders

  • Improve our website and services

  • Prevent fraud and protect our website

  • Comply with applicable laws and regulations

3. Sharing Your Data

We may share necessary information with trusted service providers, such as payment providers, shipping companies, hosting providers, and technical service providers, only when required to provide our services or comply with applicable laws.

We do not sell your personal data.

4. Data Protection and Retention

We take reasonable technical, organizational, and administrative measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable laws and regulations. When it is no longer required, it will be securely deleted or destroyed in accordance with applicable requirements.

5. Your Rights

Subject to the applicable laws and regulations, you may have the right to:

  • Know how and why your personal data is collected and processed

  • Access your personal data

  • Request a copy of your personal data

  • Request correction or updating of inaccurate data

  • Request destruction of your personal data where legally applicable

  • Withdraw your consent where processing is based on consent

These rights are subject to the conditions and exceptions provided under the Saudi PDPL and its Implementing Regulations.

6. Cookies

Our website may use cookies and similar technologies to maintain website functionality, improve your shopping experience, analyze website usage, and support certain marketing activities.

You can manage cookies through your browser settings.

7. Contact Us

For any questions or requests regarding your personal data or this Privacy Policy, please contact us:

Quafila (قافلة)
Operated by: ITRI LLC
Email: contact@quafila.com
Website: quafila.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

We may update this Privacy Policy from time to time to reflect changes in our services or applicable laws and regulations.