Shipping Policy – Quafila
At Quafila, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains our shipping methods, estimated delivery times, shipping costs, and order tracking procedures.
Shipping Rates and Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Economy Shipping | 4–15 business days | Free |
| Standard Shipping | 3–8 business days | $49.00 USD – Free for orders over $2,000 USD |
| Express Shipping | 2–3 business days | Rates are based on package weight and shipping destination |
For information about Express Shipping rates, please contact our customer service team via WhatsApp:
- Asia: +966 54 314 9144
- Africa: +212 660 289 877
- Europe and the Americas: +1 251 901 3645
Final shipping charges will be calculated and clearly displayed during checkout.
Note: Delivery times are calculated from the shipping date, not the order date. Actual delivery times may be affected by factors such as incorrect shipping addresses, weekends, public holidays, or carrier-related circumstances.
Order Processing Time
Orders generally require 24–48 hours to be processed and prepared for shipment.
Most orders are shipped within 24 hours, excluding weekends and public holidays.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking information and a tracking link.
You can also check your shipment status through the Order Details page in your Quafila account.
Shipping Origin
Orders may be shipped from our warehouses or from the warehouses of our partners. The most appropriate fulfillment location is selected based on product availability and the customer’s location to help provide the fastest possible delivery service.
Shipping Destinations
Quafila ships to most countries worldwide.
Available shipping options, delivery times, and shipping costs may vary depending on the destination country or region and the weight of the order.
International Shipping
Quafila offers international shipping to most countries, subject to shipping service availability in the destination country.
Some international shipments may be subject to customs duties, taxes, import fees, or regulatory procedures imposed by the authorities in the destination country.
Shipping Carriers
We work with trusted shipping carriers, including:
- UPS
- USPS
- FedEx
- Amazon Logistics
- Aramex
- DHL
The shipping carrier is selected based on the customer’s location, order type, and available delivery options.
Note: We cannot guarantee the use of a specific shipping carrier upon customer request.
Delivery Delays
Shipping delays may occur due to weather conditions, natural disasters, carrier-related issues, high order volumes, or order verification procedures.
If your order exceeds the estimated delivery time, please contact our customer service team. We will check the shipment status with the relevant carrier as soon as possible.
Taxes and Customs Duties
Taxes, customs duties, import charges, or other fees may apply in accordance with the laws and regulations of the destination country or region.
Quafila is not responsible for any taxes, customs duties, import charges, or other fees imposed by the relevant authorities in the destination country.
Customers are responsible for paying any additional taxes, duties, or charges that may be applied when the shipment arrives, in accordance with applicable local laws.
Contact Us
If you have any questions regarding shipping or the status of your order, please contact our customer service team:
Email: contact@quafila.com
WhatsApp:
- Asia: +966 54 314 9144
- Africa: +212 660 289 877
- Europe and the Americas: +1 251 901 3645
We will respond as soon as possible.