Return & Refund Policy – Quafila
Thank you for shopping with Quafila. We appreciate your trust and are committed to providing a smooth and satisfying shopping experience.
Please read this Return & Refund Policy carefully before placing an order.
Order Cancellations
If you wish to cancel an order, please contact our customer service team as soon as possible.
1. Cancellation Request Within 24 Hours
If you contact us within 24 hours of placing your order, we will make every effort to cancel it before it is shipped.
Standard orders canceled before shipment are eligible for a full refund, with no cancellation fee.
If the order has already been shipped, it may no longer be possible to cancel it. In this case, you may request a return after receiving the package, subject to the conditions outlined in this policy.
2. Cancellation Request After 24 Hours
If you request a cancellation more than 24 hours after placing your order, the cancellation will depend on the order’s processing and shipping status.
If the order has already been shipped, the customer may be responsible for the return shipping costs.
To be eligible for a refund, the product must:
- Be unused and undamaged
- Be returned in its original packaging
- Include all original accessories, parts, manuals, and documents
- Be returned in a condition suitable for resale
Once the returned package has been received and inspected, the refund will be processed in accordance with this policy.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be free from damage, excessive wear, or signs of misuse
- Be returned with its original packaging
- Include all original components and accessories
No restocking fee will be charged for eligible returns requested within 30 days.
Customers are responsible for the return shipping costs unless the return is due to:
- A defective or damaged product
- An incorrect item received
- A verified product quality issue
In these cases, Quafila may provide a prepaid return label, a replacement product, or another appropriate solution after reviewing the request.
Returns After 30 Days
Return requests made more than 30 days after delivery may be accepted at Quafila’s discretion.
If a return is approved:
- The customer will be responsible for the return shipping costs
- Shipping costs may be deducted from the refund amount
- A 10% restocking fee may apply
- The item must be returned unused, undamaged, and in its original packaging
For verified quality-related issues, Quafila may offer a replacement, a repair, or another appropriate solution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
To help us review your request, please provide:
- Your order number
- A clear description of the issue
- Photos or videos showing the product and the problem
- Photos of the packaging, if applicable
After reviewing the information, we will determine the appropriate solution, which may include a replacement, repair, refund, or return authorization.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to the original payment method.
Please note that the time required for the refund to appear in your account may depend on your bank, card provider, or payment service.
Original shipping charges are generally non-refundable unless the return is due to a verified error or product issue attributable to Quafila.
Non-Returnable Items
The following items may not be eligible for return:
- Products that have been used, damaged, modified, or improperly installed
- Products returned without their original packaging or essential components
- Personalized or custom-made products
- Final-sale or clearance items, where permitted by applicable law
- Products that cannot be returned for hygiene or safety reasons after opening or use
Contact Us
If you have any questions about a cancellation, return, or refund, please contact our customer service team:
Email: contact@quafila.com
WhatsApp:
- Asia: +966 54 314 9144
- Africa: +212 660 289 877
- Europe and the Americas: +1 251 901 3645
We will review your request and respond as soon as possible.