1.Warranty Period

All our products are covered by a 1-year standard warranty from the date of purchase.
Some items may include an extended warranty of up to 3 years, depending on the option selected at checkout.

📦 2. What the Warranty Covers

Our warranty covers:

• Manufacturing defects or material faults.

• Technical failures not caused by misuse.

• Free repair or replacement of defective products (depending on the situation).

⚠️ 3. What the Warranty Does Not Cover

The warranty does not apply in the following cases:

• Damage caused by improper use, drops, or impacts.

• Deterioration due to poor maintenance, moisture, sand, or chemical corrosion.

• Modifications or repairs carried out by a non-authorized service.

• Normal wear and tear of components (batteries, cables, accessories, etc.).

🧾 4. How to Claim Your Warranty

1. Contact our Customer Support at:
   📧 contact@quafila.com
   and include:

   • order number

   • product serial number (if available)

   • photo or video showing the defect

2. Once reviewed, our team will provide you with instructions for:

   • Returning the defective product, and  Receiving a replacement.

🚚 5. Shipping Costs

• Return shipping fees are covered if the issue is confirmed to be under warranty.

• If the problem is not covered (e.g., misuse), shipping costs will be the customer’s responsibility.

🔁 6. Replacement or Refund

If the product cannot be repaired or replaced:

• You may be eligible for a full refund or a store credit, depending on your preference.

🕒 7. Processing Time

Warranty claims are typically processed within 7 to 14 business days, depending on the issue and product availability.

🧩 8. Extended Warranty (Optional)

During checkout, you may choose to extend your warranty for:

• +1 year or +2 additional years

• Covers the same conditions as the standard warranty